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Support Services

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We offer the industry’s highest quality technical support for Apache Hadoop. We have a dedicated team of support engineers comprised of contributors committed for every component of hadoop, our market-leading open source Apache Hadoop distribution. No one knows the Hadoop stack better or has more experience supporting large scale clusters in production.

With our support behind you, you’ll experience more uptime, faster issue resolution, and better performance to support your mission critical applications.

 

Our Team

Axeor employs a team of engineers that are dedicated to the role of supporting customers. Each team member has deep expertise across the system as well as extensive experience with IT and data management infrastructures. Our team is unmatched in its ability to provide timely issue resolution and effective cluster integration and optimization.  We are leaders in the Apache Hadoop Ecosystem; our support and engineering teams are comprised of contributors, committers, project founders and PMC members of the Apache Hadoop open source projects. This means that our team can go beyond troubleshooting and workarounds to provide fixes and enhancements that matter to customers. The ability to contribute code to the open source projects that make up an absolute requirement to support customers in the field, and our team plays a leading role in planning and development across the Apache Hadoop ecosystem.

Our Support Offering

Big Data Consulting provides comprehensive technical support for every component of big data. Whether you’re performing your first proof-of- concept or operating multiple production clusters, we provide everything you need to meet a full range of Service Level Agreements (SLAs).

  • Dedicated support team located around the world
  • End-to-end coverage for Hadoop
  • 8×5 or 24×7 service levels
  • Proactive cluster optimization
  • Regular releases
  • Thorough documentation
  • Rich knowledgebase
  • Production solution guides
  • Influence over open source roadmaps